Q: What is the Return Policy?
From Lifestyleestore.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
Our customers have the right to return the product within 7 days. This term will expire on the 7 days of the day the product has been received by the customer.
Q: What are the conditions to apply for a change or return?
1) DEFECTIVE PRODUCT OR ORDER
- In the unfortunate event that the product is defective. (Its clearly broken and unusable) You will have to send us a clear photo of the product you received .
- Product received is totally different from the order. (Requested Product A Received Product B)
- The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)
Customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.
2) PRODUCT DOESN'T FIT THE EXPECTATIONS:
- The selected size does not fit the customer's measurements.
- Customer simply want a change for another product or return it.
- Patterns have some variations according with the picture.
- Color is slightly different from the picture.
- Material quality is not exactly what customer wants.
We may choose to offer a DISCOUNT CODE of 70% of the value of the product in exchange for the customer keeping the item, therefore avoiding possible shipping and customs costs.
3) CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
- No refund requests will be accepted after 7 days for any reason.
- We'll refund only to the same payment method from where customer originally pay.
- Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.
- After we sent the refund confirmation to the customer, the refund can take between 7 to 14 business days to be reflected on your account statement.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Q: How do I return something?
A: Please follow the steps below:
- Contact us by email at email@example.com
Provide us with your order number and a brief statement explaining the reason for return.You will have to send us a clear photo of the product to prove it is on the original conditions.
- Once your return is approved, you will be emailed within 24~48 hours.
- Once you are ready to ship your return, address your package to the shipping address you will be provided with your order.
- Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label.
- We will let you know the receipt of your return in email.
- Once your return is processed an confirmed, please allow 3~10 days for your bank to execute the refund amount to your account.